Support

Registered users are entitled to 6 months free email support. Technical support request should be sent to support@aspnetmaker.dev.

All emails should include the follows:

  1. Is the problem reproducible? If so, provide the steps to reproduce it.
  2. What version of ASP.NET Maker are you running?
  3. What database and what version are you using?
  4. What OS is the server running? What version of .NET Core is running? (Make sure you use .NET Core 3.1.)
  5. If any error message was displayed, please always include the full text of error message.
  6. Your project file (.agx file) AND your database (.sql file) with enough data for reproducing the problem. Emails without project file will receive lower priority.
  7. Your license information. Emails without license information will be ignored.
Note While we are happy to support usage of our software, please note that technical support does NOT entail customization of templates or generated code, extensions, Custom Edit/View Tags, Custom Template, writing server events or client scripts (JavaScripts), integrating third-party code, setting up .NET Core or web server, or any other issues not directly related to the workings of the software. Request for debugging or modifying code not generated from the original template will be ignored.


 

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